Being a web designer I have seen all sorts of web site ideas and while some are very good, others are very odd. Like some of the contractor websites I have seen lately, they are really grasping at straws to get their sites out there and for them to be catchy and well received. Sometimes I can work with the ideas they have and I have actually had to laugh some other sites off because they are just ridiculous ideas being kicked around.
I like alot of open forum areas on websites, I have always been a fan of open opinions. But it is tricky with contractors and their websites, because when you have a disgruntled buyer, do you really want them to be able to plaster that on the page? Probably not. So I have to usually put on a posting board, but all posts need to be approved by the moderator.